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الشحن

Shipping Policy – Riyal Deal

Effective Date: October 15, 2026

At Riyal Deal, we aim to provide a smooth and reliable delivery experience for our customers across Saudi Arabia.

1. Shipping Availability

We offer delivery within Saudi Arabia, subject to service availability in the customer's location.

2. Order Processing

Orders are generally processed within 1–3 business days after being placed. Processing may take longer during holidays, promotions, or periods of high demand.

3. Delivery Time

Estimated delivery time is generally 2–7 business days after order processing. Delivery times may vary depending on the destination, courier availability, and unforeseen circumstances. These timeframes are estimates and are not guaranteed.

4. Shipping Charges

Applicable shipping fees will be displayed at checkout before you complete your purchase. Free shipping promotions may be offered from time to time, subject to their stated conditions.

5. Delivery Information

Customers must provide an accurate name, mobile number, city, and complete delivery address. Riyal Deal is not responsible for avoidable delivery issues caused by incorrect or incomplete information supplied by the customer.

6. Order Tracking

Where tracking is available, tracking details will be shared after dispatch. Please allow some time for tracking information to become active.

7. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations. If offered, customers must pay the order amount shown at checkout upon delivery.

8. Delays and Failed Deliveries

Delivery may be delayed due to weather, public holidays, courier issues, high order volumes, or other circumstances beyond our control.

If delivery fails because the customer is unavailable or the provided information is incorrect, additional delivery attempts or charges may apply according to the courier's terms.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact Riyal Deal Customer Support promptly with your order number and supporting photos, if available. Please refer to our Return & Refund Policy for further details.

10. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or shipped, changes or